Support

We’re happy to help with sign-in, your health app, your plan, logging, friends or your account. Email support@tryazm.app and we reply within a few business days, in English or Arabic.

The sign-in code didn’t arrive

Check your mobile number and country code, and wait a minute before asking for a new code. If it still doesn’t arrive, email us your number from any address and we’ll look into it.

Steps, sleep, weight or water aren’t showing

On iPhone, AZM reads them from Apple Health. Open Settings → Health → Data Access & Devices → AZM and turn on what you want to share.

On Android, AZM reads them from Health Connect. Open Health Connect → App permissions → AZM and allow the data. Steps come from your phone, or from watch and fitness apps that write to Health Connect.

A meal scan got something wrong

Scans are estimates. Before you log, tap any food to change its amount, remove it or search for the right one. You can also edit a logged food from Today.

My plan doesn’t feel right

Your targets update every week from your check-in. You can also change your daily goals from Today any time, or email us and the coaching team will take a look.

Report or block someone

Open their profile from Friends and choose Report or Block. We review every report.

Delete your account

Open Account → Delete account. Your account, profile, logs, friends and photos are deleted straight away. If you can’t open the app, email us from the address on your account or send your number, and we’ll confirm it’s you and delete it for you.